Accesso Care’s mission is to build a high-integrity care ecosystem where elders are honored, families feel secure, and caregivers are supported to deliver consistently excellent care.

Our Mission

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Our Values

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Respect drives outcomes. Our matching process and founder-led mentorship protect the senior’s autonomy, routines, and cultural identity—so the home remains a sanctuary.

Dignity

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Accountability is the strongest vetting. We hire through a referral-only network—never anonymous job boards—so caregivers enter your home with verified reputation, not just verified identity.

Trust

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Care fails in isolation. We build a support system around caregivers with structured check-ins and consistent follow-through—so families aren’t left managing problems alone.

Community

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Accesso Care was born in 2023 out of a crisis in care. With 16 years of experience in long-term care facilities, Jimmy Zhang saw firsthand how care givers were leaving the profession in record numbers—exhausted, undervalued, and overworked. Facilities struggled to retain staff, and elders suffered from the instability. Something had to change.

In 2024, his partner and wife, Dr. Esther Hio-Tong Castillo, stepped in as CEO to lead the transformation. A sociologist and strategist, Esther is an expert in human behavior and workforce development. She has spent her career building programs across government, nonprofits, philanthropy, and academia that treat people with dignity and create systems that last.

Today, Accesso Care leads with a vision to reimagine what care can look like: professional, compassionate, and sustainable. Spanning across Philadelphia, Montgomery, and Delaware counties, Accesso Care is a local, family-owned organization built on the values of community, trust, and dignity. 

We invest in personal care assistants with training, mentorship, and support, because when they thrive, elders and their families receive better, more reliable care. We believe elders are not just clients—they are human beings who deserve dignity, compassion, and stability.

Our Story

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