Our Mission

Accesso Care’s mission is to build a high-integrity care ecosystem where elders are honored, families feel secure, and caregivers are supported to deliver consistently excellent care.

See Our Mission in Action

In this short documentary, go behind the scenes with our founders to see how we are solving the home care crisis by investing in the dignity and success of our Philadelphia caregiving community.

Our Values

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Dignity

Respect Drives Outcome

Care is a partnership, not a transaction. Our relationship-first approach protects autonomy and self-determination—ensuring the home remains a safe space and decisions are made in collaboration.

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Trust

Reputation is the Highest Vetting

We reject anonymous job boards. By hiring exclusively through a referral-only network, we ensure every caregiver enters your home with a verified reputation and "social skin in the game." We verify character, not just identity.

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Community

Support Through Advocacy

Care fails in isolation. We provide a dual-advocacy model: while our team advocates for our caregivers’ professional growth, we collaborate with the person who needs care and families to ensure consistency.

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Our Story

Accesso Care was born in 2023 out of a crisis in care. With 16 years of experience in long-term care facilities, Jimmy Zhang saw firsthand how caregivers were leaving the profession in record numbers — exhausted, undervalued, and overworked. Facilities struggled to retain staff, and elders suffered from the instability. Something had to change.

In 2024, his partner and wife, Dr. Esther Castillo, stepped in as CEO to lead the transformation. Esther holds a PhD in Sociology and has spent her career at the intersection of government, nonprofit leadership, and academia, building programs that treat people with dignity and create systems that last. During the COVID-19 pandemic, she led a city vaccination effort that reached over 6,000 Philadelphians, work that earned her a spot on the region's AAPI Power 100 list. She currently serves on the board of the Scattergood Foundation and continues to work closely with city and state leaders on initiatives that build more equitable systems of care.

Today, Accesso Care exists to hold people during life's most vulnerable moments — the transitions that test us, humble us, and remind us how much we need each other.

We began with elders and post-hospital recovery, and we continue to grow outward from that core, following the needs of the families we serve. Spanning Philadelphia, Montgomery, and Delaware counties, we are a local, family-owned organization built on community, trust, and dignity.

We invest in our personal care assistants with training, mentorship, and support — because care is only as good as the people delivering it. And we believe the people in our care deserve more than a service. They deserve presence.

Find your peace of mind

If you are arranging care — whether following a discharge or planning for ongoing support — start with a direct conversation.

Schedule a FREE Consultation